Service Level Agreement
Our commitments to service quality and availability.
The Service Level Agreement (SLA) defines the commitments Radd makes to its customers regarding service availability, quality, response times, and technical support. This agreement is part of the contractual relationship between Radd and the customer.
This agreement defines the level of service provided by the Radd platform to a subscriber.
"Radd" refers to the company operating the platform.
"Customer" refers to the business or individual subscribing to the service.
This document is part of the overall service agreement between both parties and should be read alongside the Terms & Conditions.
The Radd platform operates continuously, 24 hours a day, 7 days a week.
Technical support is provided during official business hours (Sunday–Thursday, 9am–6pm Makkah time). Emergency support may be available outside these hours depending on the subscribed package.
Available support channels: email, live chat, and WhatsApp (depending on the package).
By subscribing to any Radd package, you agree to the terms of this Service Level Agreement.