Terms & Conditions
Please read these terms carefully before using Radd platform.
These Terms & Conditions govern the relationship between Radd platform (the operator) and the customer (natural or legal person) regarding use of the platform and its services. These terms constitute a legally binding agreement between both parties.
The following terms have the meanings set out below:
Radd / Platform / We: Radd platform, an intelligent customer service management platform with official WhatsApp integration, combining AI and human teams in a single operating experience.
Customer / Business / You: The entity, legal person, or commercial party that subscribes to or uses Radd's services.
Users: The customer's employees, representatives, or any person granted access to the platform by the customer.
End Customers: Persons that the business communicates with via WhatsApp, the website, or any channel connected to the platform.
Service: Includes the dashboard, unified inbox, AI agents, official WhatsApp integration, campaigns, templates, analytics, API integrations, and any other services provided by Radd.
By using Radd's services, you agree to be bound by these Terms, the Privacy Policy, and any agreement, quote, or service request signed or accepted between both parties.
If you are using the platform on behalf of a business, you confirm that you have the legal authority to bind that business to these Terms.
Radd may update these Terms from time to time. Continued use of the service after an update is published or you are notified of it constitutes acceptance of the updated Terms.
By continuing to use Radd, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.